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Help & FAQs

General and Program Questions

What is this website about?

We are committed to help you focus on your health NOW - before a health problem is diagnosed or a chronic condition worsens. We encourage you to learn about your health, set up a plan of action and follow through with manageable steps toward accomplishing your personal health goals. This site offers personalized action plans for healthier living, along with helpful resources, tools, programs and guidance to assist you in your efforts to be well and stay well.

How can this site benefit me?

If you're willing to commit some time and energy this program can help you improve your well-being. You can look and feel better, increase your energy, decrease your stress, improve your longevity, and more.

How can I get the most out of my experience?

Visit often and provide the most accurate information you can. You'll build a complete, up-to-date picture of your well-being status, and that will let us give you the most personalized solution.

Why have I been given access to this program?

Your employer, health plan or sponsoring organization provides your access to this site as a benefit to you.

How can I speak with a live person?

You can speak with a customer support representative by calling the toll-free phone number you'll find on the Help page. Click on the Help link at the top of any page to get there.

What are the best operating systems, browsers, settings, etc. for this website?

This website is optimized for the following:

PC Operating Systems: Windows XP, Windows Vista, Windows 7
Mac Operating Systems: OS 10.4+
PC Browsers: Internet Explorer 8+, Firefox 3.0+, Safari 4.0+, Chrome 4.0+. We don't recommend IE7.
Mac Browsers: Firefox 3.0+, Safari 4.0+
Mobile OS: iOS 6.0+, Android 2.2+

The site is best viewed at a screen resolution of 1280 x 800 pixels or higher.

Please note that you'll need to enable cookies and Javascript in order to use this website.

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We're working on translating all of the content on this site to Spanish, but please note that some content may only be available in English.

Estamos trabajando en la traducción de todo el contenido de este sitio al español, pero tenga en cuenta que parte del contenido sólo está disponible en Inglés.
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We're working on translating all of the content on this site to Spanish, but please note that some content may only be available in English.

Estamos trabajando en la traducción de todo el contenido de este sitio al español, pero tenga en cuenta que parte del contenido sólo está disponible en Inglés.
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We're working on translating all of the content on this site to French Canadian, but please note that some content may only be available in English.

Nous travaillons sur la traduction de l'ensemble du contenu sur ce site en français canadien, mais s'il vous plaît noter que certains contenus ne peuvent être disponibles en anglais.
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How Can We Help?

Please use this form for different questions about health, wellness, or help with your online experience. We will reply to you at the email address you provide below. For specific guidance about your personal well-being plan, please call us – we'd love to hear from you.


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